Login   |    781-209-1551

Privacy Policy

 

Privacy for Web Visitors: this Web Site collects cookies and tracks IP Addresses for the sole purpose of in-house marketing reports, to help Aviva Labs, Inc. determine the efficiency of its advertising. A Web Site visitor can choose to provide customer-specific information by ordering a product or service, sending Aviva Labs, Inc. an e-mail or filling out one of the forms on the Web Site. Any information provided by a Web Site visitor is held strictly confidential within the family of Aviva Labs, Inc. companies or its authorized agent and will not be sold to any other organization or business.

Privacy for Internet Service Subscribers: Aviva Labs, Inc. affiliated Internet companies and services collect information from Internet subscribers or users as necessary to provide Internet access service. For example, Web servers automatically recognize an Internet user’s domain name (such as .com, .edu, etc.), the Web page from which a visitor enters our site and how much time a visitor spends on a Web page. This information is used – only in the aggregate – to improve our Internet services and sites.

Types of Customer Information: On some Web pages users can order products, make requests or register to receive information. Such customer-specific information will be used to fulfill the specific request or purpose for which it was provided. In addition, such voluntarily provided information may be occasionally used to offer products and services that may be of interest. Internet users have a choice to “opt in” if they would like to receive this type of information.

Privacy of On-line Personal information: No personal information obtained on-line is released outside of the family of Aviva Labs, Inc. companies or its authorized agent, except with the customer’s permission, as required by law, for safety reasons, or to survey customer satisfaction, under nondisclosure protection. We use the information provided when placing an order to complete that order. We do not share that information with outside parties except as necessary to fulfill the on-line order (e.g., providing the “ship to” address to our shipper, receiving requested shipping estimates, etc.)

Use of Customer Information: Information collected on-line, especially from those who place an order on-line, may be used within the Aviva Labs, Inc. family of companies or by an authorized agent to inform the user about services and products of potential interest. Customers might be contacted by telephone, direct mail or e-mail to keep them up-to-date on new products and services offered by Aviva Labs, Inc. family of companies or an authorized agent. Web visitors or Internet service subscribers who do not want to hear about new products or services can opt out of any potential use of customer information by replying via text message with “STOP”, emailing Aviva Labs, Inc. directly, calling in to Aviva Labs, Inc. headquarters, or writing to Aviva Labs, Inc. via direct mail.

Access by Children: Aviva Labs, Inc. web sites are not structured to attract children under the age of 13. Aviva Labs, Inc. affiliated companies believe there is no information on its Web Sites which is inappropriate for viewing by children. Ordering on-line products and services from Aviva Labs, Inc. affiliated companies is limited to adults.

Other Web Sites: The Web Sites of Aviva Labs, Inc. and its family of companies may contain links to other Web Sites. We are not responsible for the content or privacy policies of other sites.

Data Security: To prevent unauthorized access, maintain data accuracy and ensure only appropriate use of information, appropriate physical, electronic and managerial safeguards have been established to secure the information collected on-line. If any breach of data is to occur, all affected Aviva Labs, Inc. clients will be contacted via e-mail as quickly as possible.

Correction of Information: To request access to customer-specific information or to correct any inaccuracies, email Aviva Labs, Inc. at info@avivalabs.com

Right to Erasure: All clients have a right to view and request the deletion of any and all data collected about them by Aviva Labs, Inc. We ask any clients who wish to view or delete the information currently held by Aviva Labs, Inc. to e-mail info@avivalabs.com with the request.

Updates: To improve the services Aviva Labs, Inc. and its affiliated companies offer, the information obtained about Web users may be revised in the future. This privacy statement will be updated to reflect any future developments in Internet business practices.

DATA Collection FAQS:

  1. What data does this Site, and Online Store, collect about me, and how?
    1. Under the GDPR, there are multiple legal approaches to handling personal data. Our Web Site and Online Store currently abides by these parameters:
      1. Cookies and Tracking Data: Cookies and tracking analytics track how certain IP addresses entered our site (E.G: via Google Adwords vs. Bing Adwords), what pages you visited while on our site and how long you stayed on those pages. If you do not wish for this data to be collected, please disable the cookies feature on your device.
      2. Consent: The user explicitly gives their consent to a specific kind of processing of their personal data (e.g., filling out a form on our Web Site, placing an order on our Online Store).
  • Contractual necessity: The processing of your personal data is required to fulfill a contract (e.g., ship your order).
  1. Compliance with legal obligations: The processing of the personal data is required for legal reasons (e.g., International Orders, Business Tax IDs, and/or Business Identification Numbers).
  2. Legitimate interests: The processing of the personal data is a legitimate, expected behavior of a business (e.g., follow up emails after you have placed your order with tracking information, order updates, and other products you may be interested in).
  1. Our Web Site collects the following data:
    1. Cookies and tracking analytics track how certain IP addresses entered our site (E.G: via Google Adwords vs. Bing Adwords), what pages you visited while on our site and how long you stayed on those pages.
    2. Any and all data from forms submitted on the Aviva Labs, Inc. Web Site, or through our Customer Support Chat, is collected and stored in our secure database.
  • The following data submitted via TimePayment, through the Aviva Labs, Inc. Financing Page is shared with Aviva Labs, Inc.
    1. Name, Email, Phone Number,
  1. Our secure online store collects the following data:
    1. Any Shipping, Billing, Personal Contact, Order Notes, and Payment Information you choose to “save” to your account and order.
    2. Any orders that you make, cancel, or attempt to make (EG: declined orders), including which products, shipping methods, payment methods, and coupons you have used in that order
  2. What does this Web Site and Online Store do with my data and why?
    1. We use the data collected by the Aviva Labs, Inc. website to better serve our clients by providing more accurate and relevant data on each page, and to perfect our advertising and re-marketing campaigns. We do this with reports which reveal how long a client has stayed on a given page, which pages our clients are most interested in, and what avenues our clients used to find us. This information is not sold to any company. To request deletion of all or part of your information from our secure database, please email Aviva Labs, Inc. at info@avivalabs.com
    2. Our online store collects and stores the user-submitted information relevant and required for placing your order in a quick and timely manner, and for helping Aviva Labs, Inc. determine which products are most popular so that we can make more of what our client’s prefer, for alerting you of tracking updates, and for contacting you in the event of any delays or errors.
      1. Our Online Store offers you the ability to save any and all account information for future orders. You are, at any time, able to access your account and delete any and all information found therein. This does not delete your information from our secure database, it only removes it from the online store. To request deletion of all or part of your information from our secure database, please email Aviva Labs, Inc. at info@avivalabs.com
    3. Who does the Web Site and Online Store share my data with?
      1. Payment gateways share data with the payment provider to process the payment.
        1. What payment methods are available?
          1. Net (Credit Card Transactions via our Online Store): https://www.authorize.net/company/privacy/
          2. PayPal: https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev
        2. Shipping extensions share data with shipping providers to calculate shipping rates or print shipping labels.
          1. What shipping extension is used on Aviva Labs, Inc.?
            1. FedEx: http://www.fedex.com/us/security/privacy-policy-us.html
            2. USPS: https://about.usps.com/who-we-are/privacy-policy/welcome.htm
          2. Marketing and analytics extensions share data to add customers to lists or analyze their behavior (EG: what pages most interest our clients).
            1. You can opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.
          3. How long does this Web Site and Online Store keep my data?
            1. The Aviva Labs, Inc. Web Site and Online Store keep your data indefinitely. This data is kept in our secure database, and is not sold to any company.
          4. How can I access, update, or delete the collected data?
            1. To access or delete any of your collected data, please contact Aviva Labs, Inc. via E-mail at info@avivalabs.com
            2. To update any of your collected data, either do so personally via your personal account on our Online Store, or contact Aviva Labs, Inc. via E-mail at info@avivalabs.com