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Aviva Company Policies

Business Hours: Monday – Friday 9am – 5pm EST (excluding National Holidays)

EZ Fix™ Phone Troubleshooting Program: its 3:30 in the afternoon, a big wedding party is coming in at 5PM, and your gun is acting up spraying funny. Don’t worry–time to call Aviva! With our EZ Fix™ Program you’ve got our full expertise at your fingertips. Call us anytime during business hours at 781-209-1551 and one of informed staff will assist you with troubleshooting. We can often help you fix your issue right over the phone—and our troubleshooting calls are always free. Also, feel free to pop in our live chat anytime during business hours.

Spray Machine Warranty: All T100X Mini-Mist X is a custom “Extreme” version that Aviva backs up with the world’s longest 36-Month Warranty, and the ECO-2 Mighty-Mist also comes with a 36- Month Manufacturer warranty. Aviva Labs warrants that any Apollo HVLP spray machine you purchase from us will perform for at least 36 months after purchase! Apollo directly warrants the machines for the first 6 months and then we cover this for the additional months because these are such great machines. The warranty does NOT include damage from dropping, use of incorrect voltage, modifications, neglect, water, or equipment that has been disassembled. The spray guns & hoses have a separate warranty of 18 months. If the equipment is outside of the warranty we can still help you, but you would pay the fees associated with the repair/replacement of parts. Please call us at 781-209-1551 and we will help get you going as soon as possible.

Money-Back Guarantee: We expect that you are going to be very delighted with your product purchases. Nevertheless we understand that sometimes things happen. If for any reason within 30 days of purchasing spray tan solutions, tan-extending skincare, or spray tan equipment you aren’t 100% satisfied, you can return your products. Because all solution and skincare must be disposed of and all equipment must undergo refurbishing, customers will be refunded minus a 25% restocking fee and original shipping cost. Once we receive the products or equipment (be sure to include all original parts such as cups, hoses, etc.), we will promptly refund your order excluding the restocking fee and original shipping. For the largest refund, equipment must be returned in the same condition it was purchased.

Sunless 101 and Sunless Masters Classes: To allow each of our students to get the hands on time they need and deserve, we keep the classes nice and small. Therefore, when you reserve a seat we hold a space that prevents an additional student from attending that class. As a result, we often cannot offer refunds on classes. You may, however, reschedule to another date if it is not yet filled. Please give at least a 72-hour notice before the day of the class.

Sunless Solution Performance Guarantee: We guarantee that the solution will perform for 6 months from order date. If the solution doesn’t perform or turns green within that time, please call us with the lot number on the side of the bottle and we’ll replace the bottle absolutely free. Please note that the solution can still expire after 6 months even if it is unopened. We recommend refrigeration of the spray tan solutions.

Placing Orders: You can place orders via our secure online store or by telephone at 1+781-209-1551 or toll-free anywhere in the U.S. at 888-692-8482. For online store access, please call 781-209-1551. You can place an order by email but never email your credit card information, as email is not secure.

Payment: Aviva Labs accepts Visa, MasterCard, American Express and Discover Card, lease to own agreements through TimePayment, wire transfers and personal and corporate checks. We do not offer COD (Cash on Delivery). Wire transfers are accepted only for orders of $400 or more. Personal and corporate checks must clear prior to the shipment of your order. All purchases are charged in U.S. dollars. All credit card orders exceeding $500.00 must be shipped to your credit card billing address. All lease to own agreements through TimePayment are non-refundable

MA Sales Tax: All orders shipped to Massachusetts or picked up from Aviva Labs will be charged the 6.25% Massachusetts state sales tax. Residents of other US States and the rest of the world are not assessed this tax.

Order Fulfillment: Aviva Labs is committed to prompt shipment. Orders received before 3:00pm EST are shipped the same day. FedEx does not receive orders on weekends so any orders placed over the weekend are shipped on Mondays. Specialty orders usually leave our plant within 2-5 business days.

At Aviva Labs, we care about preserving our environment. All of our shipments are packed in recyclable cardboard boxes.

Domestic Shipping: Orders to the domestic (48 states) are shipped via FedEx. Extra charges may be assessed for Alaska and Hawaii. FedEx cannot ship to a P.O. Box. Please note that shipping carriers will not guarantee “on-time” delivery during extreme weather related conditions.

International Shipping: All international orders are shipped by FedEx or USPS. Note that FedEx cannot ship to a P.O. Box. Please note that in some countries Aviva Labs has exclusive distribution agreements, so we may refer to one of our International Distributors for fulfillment of your order. Please note that shipping carriers will not guarantee “on-time” delivery during extreme weather related conditions.

Damaged Shipments: If any item arrives damaged due to shipping, immediately contact the carrier as Aviva Labs has no control over the items after they have been shipped.