Aviva Company Policies - Aviva Labs

Aviva Company Policies

Business Hours
Monday – Friday | 9am – 5pm EST (excluding National Holidays)
We’re here for your bronzing emergencies, business questions, or anything in between. Call, chat, or email us during business hours and let’s make some glow happen.

EZ Fix™ Phone Troubleshooting
It’s 3:30PM, a bridal party’s arriving at 5, and your machine is acting funky.
Take a breath—we’ve got you.
With our EZ Fix™ Program, expert support is just a phone call away. Dial 781-209-1551 during business hours, and we’ll walk you through a quick fix right then and there—for free. We can solve most issues in just a few minutes.
Prefer texting it out? Hop into our live chat during business hours. We’ll help you glow on.

Equipment Warranties (because we’ve got your back)
Mini-Mist Pro – 12-Month Warranty
Comes with a full 12-month warranty covering manufacturer defects—whether you purchase the T100 Mini-Mist Pro on its own or as part of a Starter Package.
Mighty-Mist Pro – 24-Month Warranty
This machine brings the power—and a solid 24-month warranty when purchased on its own or as part of a Starter Package.

Warranty Support: Easy, Fast & Personal
Aviva machines are built to last—and most issues can be resolved with a quick phone or chat session. 99% of the time, we can walk you through a fix in minutes.
Before we send any replacements, we’ll do a quick phone or video troubleshooting session to make sure that’s the best next step.
If a unit needs to be replaced, the new one will be covered for the remaining time on your original warranty. So if you had 8 months left, your replacement gets those same 8 months.
If your product is out of warranty, we’ll still work with you—we just ask that you cover any repair or replacement costs.
Working with Apollo:
Because your machine is manufactured by Apollo, we’ll handle any communication with them for you. If a repair or replacement falls under their terms, we’ll coordinate everything so you don’t have to chase down the details. We’ve got your back from start to finish.

30-Day Money-Back Guarantee
We think you’ll love your Aviva products—but if something’s not right, let us know within 30 days.
Returns are accepted for spray tan solution, skincare, or spray equipment.
Refunds will be issued minus a 25% restocking fee and original shipping.
To receive the maximum refund, make sure your return includes all original parts and is in its original condition.

Training Class Policy – Sunless 101
We keep classes small so you get more one-on-one attention. That also means spaces are limited, and often non-refundable.
Need to reschedule? No problem. Just give us at least 72 hours notice and we’ll help you pick a new date.

Spray Tan Solution Performance Guarantee
Our promise: your solution will perform flawlessly for 6 months from your order date.
If it turns green or expires during that time, call us with the lot number on the bottle—we’ll replace it for free.

Massachusetts Sales Tax
Orders shipped within MA or picked up from Aviva Labs will include 6.25% sales tax.
If you’re ordering from anywhere else in the U.S. or abroad, you’re tax-free!

Texting Policy: Let’s Stay in Touch
By opting in, you’re saying “yes” to occasional texts with promos, helpful tips, and training updates.
Reply STOP at any time to opt out. Message & data rates may apply.
Just a reminder: Saying “please stop” to a team member won’t unsubscribe you—you need to text STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to make it official.

💙 Need Help?
Still have questions?

Reach out to our team at info@avivalabs.com or call/text (781) 209-1551. We’re here Monday through Friday, 9AM–5PM EST.