Frequently
Asked
Questions
🧪 Products & Ingredients
Yes! All Aviva Labs products are 100% vegan and never tested on animals.
Yes! All Aviva Labs solutions are 100% fragrance-free. Fragrance is one of the most common allergens found in cosmetic products and can cause irritation—especially for clients with sensitive skin. Our commitment to a fragrance-free formula means a more skin-friendly tanning experience without unnecessary additives.
Because it matters. Your skin is your largest organ—and what you put on it should be clean, safe, and smart. Aviva Labs was actually born out of biotech, not beauty trends. Our founders have deep roots in science (we’re talking Ph.D. in biochemistry, medical degree, MIT-level engineering type of smart), so every formula we create is backed by real research—not guesswork.
We don’t just mix ingredients because they’re trendy—we know why they work. That’s why our traditional solutions contain just 11 ingredients—everything your skin needs, nothing it doesn’t. And for those looking for a luxury glow, our Silk Rapid line is infused with 12 organic botanicals and 12 anti-aging ingredients to nourish, hydrate, and treat the skin while you tan. No oils, no unnecessary fillers, no harsh additives.
Our motto says it best: Beauty Today. Health for Life.™ It’s not just a slogan—it’s our standard.
Not at all! Aviva Labs solutions are oil-free and dry in seconds—no sticky or tacky feeling. Your clients can get dressed and go about their day comfortably right after their tan.
Our solutions have a “No Green Guarantee” for 6 months after opening, so you never have to worry about that dreaded spoiled-green look. When stored properly, they’re formulated to stay rich and brown for 12–14 months, giving you peace of mind (and perfect tans) bottle after bottle.
Yes! We offer four free samples to spray tan artists or businesses that are new to Aviva—you just cover the shipping.
Contact us to learn more!
Always store solutions and skincare at room temperature, away from heat, humidity, and direct sunlight. Do not refrigerate or freeze.
📚 Sunless 101 Classes
Sunless 101 is Aviva’s signature spray tan certification course—designed to teach you everything you need to know to confidently launch or grow your spray tan business. From technique to business strategy, we cover it all.
It’s perfect for beginners, beauty pros adding spray tanning to their service menu, or anyone looking for a refresher to tighten up their technique and boost client confidence.
We offer both! You can take our on-demand, self-paced Sunless 101 course online anytime, or join us for a live, in-person training. Aviva Labs is the only sunless brand that offers hands-on classes in over 20 cities across the U.S., so you can get real experience and support—right near you.
Yes! All students who complete the course receive an Aviva Labs Spray Tan Certification—a great credential to showcase to clients and employers.
Everything from how to prep and spray, to choosing the right solution for each skin type, avoiding common mistakes, pricing your services, and marketing your business.
Click here to sign up and learn more about our class or contact a Sunless Specialist to help you choose the right class for your goals.
✨ Application & Prep
Exfoliate 24 hours before your appointment, avoid lotions or oils, and wear loose, dark clothing to your session.
Yes—just do it at least 24 hours before your session to avoid skin irritation or streaking.
You should apply two coats using a total of 50–60 mL (about 2oz) for a full-body spray tan — that’s about 25–30 mL (about 1oz) per coat. This ensures even coverage without overapplying.
Absolutely! We encourage mixing — it’s a great way to bring out your artistry and customize the perfect tan for each client. Just be sure to mix thoroughly and note what combinations work best for you!
We recommend waiting at least 12 hours after your spray tan before swimming or working out. If you plan to swim, rinsing off immediately afterward helps prevent the tan from fading due to chlorine exposure.
Always store solutions and skincare at room temperature, away from heat, humidity, and direct sunlight. Do not refrigerate or freeze.
📦 Shipping & Orders
Orders placed before 3:00 PM EST (Monday–Friday) with FedEx or Free Shipping will be processed and shipped the same day.
Orders placed before 10:00 AM EST (Monday–Friday) with USPS shipping will also be processed and shipped the same day.
Orders placed after these cutoffs will ship the next business day.
Yes! We offer international shipping to most countries. Shipping rates and transit times will appear at checkout.
Yes! We offer free shipping on U.S. orders over $175 (before tax and after discounts).
If your order hasn’t shipped yet, we’ll do our best to accommodate. Please email or call us as soon as possible.
Once your order ships, you’ll receive a confirmation email with tracking details. You can also log in to your Aviva my account page to view order status.
💬 Returns & Support
We accept returns on unused products within 30 days of purchase. Just email us and we’ll guide you through it or read our policy here.
Please note: shipping fees are non-refundable.
Please contact us right away with a photo of the damaged item(s). We’ll make it right!
We’re here for you! You can reach our team in whatever way works best for you:
💬 Live chat on our website
📞 Call or text: 1-781-209-1551
📧 Email: info@avivalabs.com
Our Sunless Specialists are available Monday–Friday, 9AM–5PM EST to answer questions, troubleshoot, or help you find the perfect product.
Once your order ships, you’ll receive a confirmation email with tracking details. You can also log in to your account to view order status.
We’ve got you! Aviva Labs guarantees fresh solution for 6 months from the date of purchase. If your solution expires within that window, we’ll replace it—no problem. Just reach out to one of our Sunless Specialists and we’ll take care of you.
Yes! If you’re a certified spray tan artist or salon owner, you can apply for a Pro Account [here].
